It has always been challenging for banks to adopt new technology and provide the same level of service to their customers. With the growth of ISO and Six Sigma, there is a need for banks to re-evaluate their non value adding entities into more fruitful processes.

This is the right time to change the global perspective of banks which will make them more competitive in the current economic scenario. Operational excellence provides a direct channel to improving shareholder value, where thoughts and actions are perfectly positioned to deliver transformational results.

The third edition of OPEX in Financial Services- Africa, to be held on 19-20 August 2014, Hyatt Regency - Johannesburg, will feature key strategists within the banking and financial community across Africa who will brainstorm new ideas in order to become world class competitors.

Some of the key benefits of launching operational excellence in financial institutes are eliminating repetitive work, significantly improving the overall accuracies, innovating processes and most importantly improving levels of customer services.

The conference will also address the future challenges in the banking sector related to,
Ways to drive Operational Excellence for Sustainable Competitive Advantage
Next level of Operational Excellence in the banking business model
Hindrances in Operational Excellence in the Financial Services sector

Knowledge-sharing presentation, entitled “Business Process Excellence in Financial Services”, will be delivered by Wonder Nyabereka, Chief Operating Officer at Barclays Bank (Zimbabwe). Pete Novat, Chief Information and Operating Officer of National Microfinance Bank (Tanzania) will be elaborating on “The CIO perspective for striving for operational excellence.”

In a joint presentation from Nedbank (South Africa), participants will be enlightened by Jean Jordaan - Head of Operations as he explains the Importance of changing gears – From Operational Risk to Operational Excellence and Chris Wood - Head of Group Innovation will elaborate on Essentials of continuous process improvement .

This forum will be a platform where COOs, CIOs and Group Heads of Operations will determine the importance of
operational excellence across all banking processes. Smartstream, is the Platinum Sponsor of this forum which will engage industry peers and operational experts in knowledge sharing presentations, relevant case studies, panel discussions, roundtable workgroup along with ample networking opportunity.


To know about the speaker lineup and presentation topics, have a look at the conference agenda by sending a email to [email protected]

Media Contact:
Mohor Mukherjee
T: +97146091570 | E: [email protected]