The individual will diagnose faulty hardware or software of PCs or laptops and diagnose them. After they identify the problems, they resolve them. Technicians, however, work more often with hardware peripherals than with software. They should be proficient with the widely used operating systems, such as Windows, Linux or macOS. They are the primary customer contacts support and service.
Technicians should have first-rate analytical and problem-solving skills of laptop screen repair. They would have to travel to clients’ premises to fix issues whenever required. They should have excellent communication skills, as they would need to explain technology to non-technical people. They need to be prepared to work flexible hours. They must also be prepared to do physical work, such as lifting computers or equipment, and, if necessary, shift them to other locations. They would need to stoop, bend, and reach. They must be good team players. They would have to interact with end users through phones, emails or chats. They should be good at customer service and possess the ability to multitask.
Technicians’ disassemble and reassemble computers using various types of hand tools. They help in producing test procedures for different types of products. They install and configure operating system software and upgrades.
They accurately document orders of computers for sale, as they work adhering to processes of the organization and the particular department they work for. Technicians should also have the knack for learning new technologies without much guidance.
They should resolve issues, such as problems with screens, network cards, and motherboards, video cards, sound cards, and software issues relating to Outlook or MS-Office, and windows error messages, among others, within the promised schedule date.
Technicians adhere to the best practices policies of their organization, besides its specific processes and procedures. They maintain detailed and latest inventory of all computer equipment. They provide training to their team members on how to resolve basic issues that affect their computer systems. They apply software updates and patches as required.
Email Id: [email protected]
Address: 508 W Harwood Rd, Hurst, TX 76054
243 N Industrial Blvd, Bedford, TX 76021