Today customers opt for quicker and timely delivery of their cargo safely, at their desired location. It ranges from heavy goods shipments to the introduction of e-commerce-induced final-mile home deliveries. To flourish in a market coming up with such demands, a company needs to provide relevant final mile services acknowledging the customers' demands with fast and innovative approaches. Final mile service is the last part of the supply chain comprising the final mile delivery of goods from the transportation center to the customers. It calls for exceptional responsiveness and regard to every detail to serve the customers well and keep up their faith. which Undoubtedly final mile services serve as a minute link in the supply chain, but it has a direct and significant impact on the customers.

There are certain characteristics of a well-performing company that offers the final mile service, which includes meeting each and every need of the project through skilled and qualified experts which ensures the customers as well their business associates that theirvaluable cargo is in the hands of right people.

The co-operation and coordination between the various parties, i.e the retailer, the manufacturer and the consumer, achieved through automation, are highly essential for the ultimate success of final mile delivery. This also implies that the parties give their best performance by actively collaborating on behalf of the customers whenever a third-party is involved, to ensure proper functioning.

To stand out in the crowd, a company needs to provide a robust platform backed up by the latest technology to provide the customers with the best experience and smoother operational environment for everyone similar to that of the excellent logistical services provided by Amazon.

Another significant aspect is the communication with the last mile customer regarding his availability to receive the item to avoid the situations like the customer not being at home when the delivery is supposed to be done. Final-mile home delivery calls for the delivery persons being cautious enough not to soil the carpet or walls as this type of delivery is different from the one being done at a distribution center.

Choosing the right shipping mode is another challenging task due to the availability of a range of options. Focusing on visibility is the essential part of the final mile services as the current market demands to know where their goods are moving, which can be accomplished by providing the customers with final mile tracking ID.

A customer-centric logistics system is the need of the hour to face the new challenges. A company can be successful in moving the cargo overseas by clearing the customs and duties, making its way to the distribution center but it will be termed as successful only when the product reaches the customers on time which ultimately leads to customer satisfaction. The final mile services provide the organization with the huge potential to gain the customers and flourish or lose them leading to jeopardization of their business.