Technical Support Specialist

Waltham, MA

The Company

Our client is the world leader in solving critical documentation issues for enterprise-level organizations and governments, enabling them to operate more efficiently and profitably. The company offers a full suite of software, training, and professional services based off their international content standard for creation, management, and deployment of mission-critical content.

The Job

This position will require a high degree of independence working in a dynamic but small environment providing primary technical support contact for customer base and within the company.

The Technical Support Specialist duties will include:

• Provide technical support to clients using IM software.
• Software installation and troubleshooting for end-users.
• Ensure proper documentation and solutions of all tickets/incidents.
• Assist with updates and support of e-learning programs.
• Database and list management.
• Assist with software testing and quality assurance and control.
• Learning Management System administration and updates.

What It Takes:

The selected candidate will have:

• Strong knowledge of MS Word including Styles and Templates.
• Telephone technical support including remote support tools.
• Solid working knowledge of Windows Operating Systems.
• HTML and web site development a plus.
• Strong written and verbal communication skills.
• Professional demeanor and likes interaction with people.
• Ability to solve problems and adapt to ever-changing priorities.

Why Apply?

Our client is an industry leader who helps enterprise-level organizations and governments operate more efficiently and profitably. Our client offers a challenging opportunity, and an excellent compensation and benefits package in a business casual environment. Our client is an Equal Opportunity Employer M/F/V/D.

Applicants should contact our search firm:

Wallace Associates

[email protected]