2014 is setting up as the year for the retail banking industry to undergo a major transformation globally. Having introduced enterprise wide changes, retail banks are also in a constant chase in spanning the dimemsions of people, continous process improvement and achieving greater technological advancements.


Apart from concentrating on it's core objectives, retail banks today have to think out of the box to ensure a successful and sustainable business model. Some of the complex challenges that a bank has to face are strategies on improving customer acquisition, maximizing customer engagement across delivery channels and building trust & innovation through digital banking amongst other pressing issues


The 9th Annual Middle East Retail Banking Forum is scheduled from 07-09 April 2014 at The Address Dubai Marina, Dubai, UAE. The forum will feature speakers from leading banks across the Middle East including Emirates NBD PJSC, Standard Chartered Bank, SAMBA Financial Group, The Commercial Bank of Qatar QSC, Doha Bank, Mashreq PSC, ANZ APAC and Al Hilal Bank to name a few.


The forum aims to highlight currents trends, key issues and the growing future of retail banking in the Middle East. Topics such as 'Emerging trends in global retail banking'; 'Maximizing customer engagement across delivery channels';a panel discussion titled 'GURU Panel - Transforming retail banking into a futuristic banking model'; 'Maximizing customer engagement across delivery channels'; 'Building trust & Innovation through digital banking'; 'Digital channel Innovation – Making retail banking services more convenient' will be covered at this 3 day forum.


The forum has 27 sponsors exhibiting their services and solutions in front of a colossal audience. Some of these global leaders include Dun & Bradstreet, Oracle, Wipro, Veripark, Backbase, Sungard Retail Banking, Virtech amongst many others. Over a period of 3 days, top banking decision makers from the region will be involved in changing the future of retail banking in the Middle East by brainstorming best practices and opportunities.