If you have ratings and reviews enabled in your Facebook page, Facebook permits buyers to leave feedback about your shop and merchandise. There are actually two kinds of feedback you may get: a star rating alone or a star rating having a written review.

Facebook Star Ratings and Reviews
In line with Facebook, Facebook set-up the star ratings to encourage extra shoppers to evaluation local companies. By way of the rating method, shoppers can price your store on a scale from 1 to five stars, along with your typical score displayed in your Facebook page.

How is my Facebook page's star rating determined?

Your Facebook page star rating is an average of all public star ratings that you just acquire.

Facebook enables your prospects to choose the amount of privacy on their evaluation. As an example, a client can share their overview everybody, simply to mates, good friends of pals, or all buddies except for acquaintances.

You could find there is a distinction amongst your total rating and your public rating should you have buyers who leave reviews not open to the public. Buyers also have the option to add a written overview with their star rating.

Understanding Facebook Review Guidelines
Clients must follow Facebook's Assessment Guidelines when leaving you a critique. Despite the fact that this could sound dull to you, understanding Facebook's guidelines can assist you raise positive reviews, and remove adverse reviews that do not adhere to the rules.

The Facebook Evaluation Suggestions will guard your business by ensuring reviews come from an actual customer's expertise with your solution or service. If a review does not adhere to these suggestions, it is possible to report it to Facebook and request its removal. A legitimate customer review have to:

Concentrate on the item provided by the brand.
Be primarily based on personal practical experience.
Comply with the Facebook Neighborhood Standards. For example, reviews that have hate speech, bullying, harassment, or threats violate Facebook's Neighborhood Standards and are not acceptable inside a overview.
If a overview violates one of these situations, you can flag the evaluation for Facebook to verify.