“You send attachment in .doc or .docx format but it is not received in same format. Or when you open attachment to have preview instead of getting document in .doc or .docx format you are getting it in .txt.” I know! most of you must not be facing any such issue in attachments. But, this is one of the serious troubles coming across to number of users. If you are having a problem attaching .doc or .docx files in Gmail or opening it in same then here is the troubleshoot steps.
First of all you need to understand why the problem is occurring. Also, shared troubleshoot is specific to Gmail on Windows and not Gmail on Mac.
The issue of attaching .doc and .docx file in Gmail has nothing to do with Gmail. As an alternative, the issue is more related to device on which Gmail is being accessed and its configuration. However, to filter out issue and get into core of reason you can work on mention checklist.
• You are working on update version of browser and it is supportive to Gmail.
• Clear cache and cookies from browser memory
• Is you have active Labs in Gmail then temporarily deactivate it. Or open Gmail with without labs link.
• Remove antivirus if you have installed it recently
These are the measures that will quickly resolve issue having a problem attaching .doc or .docx files in Gmail. But, the error will not get resolved if it would be related to faulty Doc file used. Yes, it is very much possible of having corrupt or old version of Word document being used in device.
Sometime, the corrupt doc or docx file present also leads to mention trouble. Removing Word and reinstalling it will help in fixing attachment issue.
What If Still Facing Problem
Even after making all changes in computer and reinstalling Word document, if the issue still persist then what to do? In this situation reach to expert of Gmail and avail their assistance. With remote access of your computer they will understand core reason of issue and will suggest apt solution to fix it up.
Having a problem attaching .doc or .docx files in Gmail can be best resolved by third party authorised service provider of Gmail. They perfectly deal with such issues and handover hassle free account to users.