Convergia, a Montreal, Canada, US and international service provider and technology integrator, is offering free professional consultations for businesses, on how to strengthen their company's communications capabilities and benefit from Contact Center Solutions.

Businesses can integrate voice, e-mail, and web chat channels, and proactively manage the entire customer interaction lifecycle. Each business can begin at its own pace with one channel such as voice, for example, and add other channels such as e-mail as objectives evolve.

Convergia's Contact Center Solutions ensure fast implementation with minimum disruption, and continue to evolve along with the business. Advanced Routing enables a company to deploy an exceptional customer service solution across the business.

Businesses large and small will benefit from online monitoring, which delivers real-time information, providing insight into business operations and enabling immediate adjustment when needed to maximize availability. In addition, Convergia's Contact Center Solutions include historical reports, providing information over longer periods of time.

Additional benefits of Convergia's Contact Center Solutions include Interactive Voice Response (IVR), which supports specialized announcement and call routing treatments; Call Recording, with the ability to record calls for training purposes or conflict resolution; Remote Worker capabilities, with the enablement of multi-site operations and optimal resource allocation, regardless of location; and Telemarketing, to conduct targeted telephone campaigns and help increase trend research, customer acquisition and sales.

Convergia's President, Alejandro Bitar said, "Convergia offers a wide range of products and services to meet the needs of any size company, large or small. Our best in class solutions are designed and built around state of the art technology to ensure the best mix of functionality, security, performance and stability.

You can visit Convergia.ca to get more information about Contact Center Solutions, Voice and Mobility, Cloud Services, Internet, Data and Networking, hardware including IP PBX business phone systems, structured cabling, networking hardware, video conferencing units, servers, laptops, tablets, desktops and accessories, as well as the company's extensive portfolio of other home and business phone services.

About Convergia

Convergia is an international service provider and technology integrator, offering Internet, Data, Networking, Cloud Services, Voice, Mobility, Hardware, Value Added Services & Professional Solutions for business and wholesale customers. Founded in 1998, Convergia is a Montreal-based corporation, part of a seven billion dollar group of companies with over 6,000 employees located in over 50 countries, with a cutting edge fiber optic network spanning over 50 countries across 4 continents and connecting more than 150 points of presence. Convergia has developed into one of the largest privately held global end-to-end telecom networks in the world, delighting customers by providing the highest quality services at the best value.

For further information, please contact:

Customer Care
http://www.convergia.ca/
Tel.: 1-866-669-4357
E-mail: [email protected]

###