Computer Support Technicians and Types of Computer Support Technicians
Who can provide Computer Support?
Computer support is provided by trained professionals who are also called as computer support technicians or computer repair technicians. The job of such a person is to diagnose the issue with the computer system and repair and maintain the system including configuring and building new hardware for the system, maintaining and creating computer network connectivity and updating and installing new software for new applications or built in applications.
There are institutes who provide degree programs to train individuals to fix any issue related to hardware, software or network connectivity of the computer. These individuals are also awarded with certificates by the institutes. It is not always important for a computer technician to work in a corporate department of information technology. Even local technicians can also fix issues that may arise in the computer system.
In order to be a customer support technicians, an individual should have studied computer studies, computer programming, calculus, statistics, web designing (optional) and system and network analysis in high school or college. It is not mandatory for individuals to have a bachelor’s or master’s degree in the subjects like computer science or applications or engineering. Individual can posses an associate’s degree or a degree from a vocational school or get awards from online certification courses. When associates are hired for computer support there is usually OJT (on-the-job training) for three to six months.
For basic troubleshooting steps an individual can visit the website and solve issues in case of minor problems in the computer system.
Different types of computer support technicians
Computer support technicians can be categorised into the following ways.
• Salesperson technician:

Salesperson technician is that group of technicians whom we usually find inside big stores providing both sales and service to the customers. Their primary job is to provide sales service to the customers. But this group of individuals also provide technical help to the customers in case of any issues with the computer system. A good technician would first backup all the files and folder from the system and then start with any troubleshooting steps. Such technicians will try to rectify the problem with the computer by removing all the software from the system including the operating system and then reload the all the software drivers again. They basically start from the scratch. Visiting such a local technician could save you money and also could be a fad at times. This group of individuals may not be highly experienced as compared to the professional technicians.

• Professional technicians:

Professional technicians are the second group of technicians, who have knowledge of all the possible troubleshooting methods in order to fix an issue. They know the correct method to diagnose a problem and also a correct method to fix the issue. They usually fix the issue at the first time. If a situation arises, where help would be needed from a team of IT specialists, then this technician also seeks their help. They know the reasons behind all the issues that would give you trouble from working with your computer such as overheating, hard drive errors, security updates, etc. so they not only fix the issue but also suggest ways to stop the error from occurring.

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Secure Networks ITC
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