A Ticketing Software also famous as the Help Desk Support system is a software which allows organizations to manage their product-related issues by generating separate tickets of customers and streamlining the process of issue resolution. The help desk software collect tickets from multiple sources and tracks all the activities related to customer ticket from fully functioned dashboard.
Each ticket that is created acts as a documentation of a particular issue, it shows its current status and other associated information. These tickets are routed to the IT Help Desk Software or Task Management Software where they are categorized, prioritized, and assigned to different agents according to the availability of the agents. Allotted tickets when received by the agents then they analyze these tickets and resolve the issue. As soon as the ticket resolved agent also mark the context of the issue history and its resolution.
When it comes to efficiency, not all Ticketing System has created an equal impact on customers. Vert-Age Task Management System is a system that makes it easy for your business to track and solve customer support tickets in a quick time. It manages all the information from one single dashboard and allowed each customer a unique ID so that they can also keep an eye on their requests progress.
Effortless Customer Support Helpdesk System
• Easy Manage Tickets
In this section, you can add more tickets, and also you can manage tickets by assigning each ticket to agents or can take further action that is required for the ticket.
• Create Customers
The customer section is to register a new agent that helps in solving customer issues. You can manage them using the Manage Customer dashboard and also can see each customer detail easily.
• Email Facility
Our Help Desk Support System also has an email section using which you can coordinate with customers very easily by sending them quick mails. This will makes work more easy and comfortable for the agents.
• Up-to-date Reports
All the ticket related reports live resolved tickets, pending tickets and many more are updated using a graph. The reports copy can easily be downloaded or sent to the person whom it belongs to.
• Contacts Chat
Normally ticketing system doesn’t have a chat facility but here we provide Chat option in our featured Ticketing System. Using Chat agents can easily communicate with their contacts available on the list.
• UI Elements
UI Elements is the section that our Multi-Functional Ticketing System has that have many options like Process, User, Reports, Chats, Category, Departments and more. Agents can directly go to any section they using UI elements.