With the advancement of technology over the years, the telecommunication sector has become sophisticated and advanced. Nowadays, the traditional telephone systems are increasingly being replaced by PBX phone systems, especially in offices, business houses, hotels and other industries. It has a number of benefits and which is why it is becoming so popular in offices. If you own a business house, then you should definitely consider shifting to the PABX telephone system. But before that, read on to learn about the various benefits of PBX phone systems and why they are better than traditional telephone systems.

Before discussing the benefits, let’s have a look at the PBX phone system and how it works. Basically, PBX or private branch exchange is a private telephone network that is used in a company for inter and intra-communication. Apart from communicating inside the company and outside of it, other features include voicemails, transfer, call recording, interactive voice menu, ACD call queues etc. You can use different kinds of communication channels like VoIP, ISDN, analogue etc. The basic aim of a PABX telephone system is to provide cheap and affordable telephone service to companies having more than 10-15 employees.

Coming to the benefits, the first and foremost advantage of PBX phone system is the low operational cost. It is quite effective in cutting down on telephone bill. The PBX is a very cost-effective system because it combines the data and voice on one single network. Secondly, the PABX telephone system offers great productivity and customer service. Since it is a computer-based system, the phone functions can be integrated with business applications. Customers can be handled timely and professionally without losing them because of busy signal. Thirdly, there is high level of interconnectedness as all the employees are connected to one another even though they are at different places.

Fourthly, with the help of the PBX phone system, you can hold conferences or meetings even though all the members are not present at a particular area. This saves a lot of travelling time and cost. Fifth, it is easier to install and manage which makes it very user friendly. Compared to the traditional telephone system, the PABX telephone system is free from wiring and thus, easier to shift or relocate. Moreover, it makes work much more flexible as employees can work from house. Finally, this telephone system can be easily expanded and upgraded aligned with the expansion path of your company.

Adding new telephone lines to your existing system can be a costly and cumbersome affair. But, it is not the case with PABX telephone system as you can add as many additional lines and extensions you want. If you use the PBX phone system, then your company has one central phone number. This way, people don’t have to keep a tab of multiple phone numbers and the system helps in streamlining operations and enhances professionalism. Another benefit that you can realise is that this phone system helps you to track and record calls which facilitates you to keep a tab on the work progress of your employees and the company as a whole. So, go for a cost-efficient PBX phone system and increase the efficiency of your company.


Compared to traditional phone, PBX phone systems ( https://radicall.co.nz/solutions/telephone-solutions ) have a wide variety of benefits. So, go for a PABX telephone system ( https://radicall.co.nz/solutions/telephone-solutions ) and enhance your company’s growth rate and save money and time.