Salesforce development company fills in for the lack of native Salesforce support
Techila Global Services has started providing extensive Salesforce support services to the users facing any difficulty in operating the CRM platform. This decision was taken in the wake of Salesforce ceasing to provide native support to the users.

Techila Services aims at providing round-the-clock assistance to their clients pertaining to Salesforce, helping them get their issues resolved rapidly and effectively. These Salesforce support services can be grouped under two major categories – Administration Support Services and Development Support Services.
Administration Support Services

As the name suggests, the Admin Support Services are designed to help users administer their Salesforce org better. Right from monitoring the database to ensuring the good health of the org, the Admin Support Services involve Techila Services to provide wholesome Salesforce support.
These services include:

• Data administration – Managing your Salesforce database, including uploading data in a Salesforce solution, integrating data across different platforms, etc.
• Day-to-day-administration – Checking your Salesforce instance on a daily basis on sending a support email.
• Round-the-clock system monitoring – Keeping an eye on your Salesforce org all day long and getting notified of errors in real-time.
• Periodic Checkup – Regular checkups of your Salesforce org on request to ascertain any irregularities.
• Help Desk – Getting all queries answered by experienced agents and customer executives.
Development Support Services
Through these Salesforce support services, Techila aims at helping all Salesforce users in getting their technical problems solves, especially pertaining to the development and deployment of different tools, platforms, and applications within the Salesforce environment.
These support services include:
• Troubleshooting technical problems – Getting the most complex problems solved by the technical experts.
• System Upgrades – Upgrading specific applications, tools, and platforms according to the latest technological advancements and trends.

Chitiz Agarwal, the founder, and CEO of Techila Services believes that this move will help several Salesforce users obtain much-needed assistance. He says, “Salesforce is not an extremely easy and self-explanatory platform to use. At times, users may get stuck in understanding a few technicalities and seek help. Now that Salesforce no longer provides its own support services, we have taken the initiative to make sure that Salesforce users do not face any hiccups in using the platform and continue using it in an optimum manner.”
Techila Services aims at following a systematic approach in providing Salesforce support services The company lists down a three-step process in helping Salesforce users:

1. Analysis and planning – The experts start by analyzing the Salesforce org, understanding the underlying issues, and planning the course of action to be taken.
2. Execution of services – The next step involves the execution of Salesforce support services according to the specific requirements of the user.
3. Feedback and improvement – The process ends with the users providing their valuable feedback and suggesting any improvements required in providing the support services.

While following this procedure, Techila Services follows two distinct approaches in offering these services to Salesforce users – need-based approach and task-based approach. While the task-based approach is designed to serve users based on specific support tasks, the need-based services revolve around analyzing specific needs and providing services accordingly.

For more details about the support services, you can visit https://techilaservices.com/salesforce-support/.
Techila Global Services

Techila Global Services is a Salesforce development company and Salesforce Consulting Partner company based out of Boca Raton, Florida. The company specializes in implementing Salesforce within organizations based on their specific requirements.

Apart from Salesforce development, Techila Services has developed Salesforce apps and tools for the users, including Clean.do (Salesforce audit tool), Textible.io (Salesforce SMS app), Salesforce QuickStart, and many more.