Oct 22, 2018 - SarvCRM, Iran's premier cloud based CRM solution, has announced its infrastructure expansion on ParsOnline (POL) cloud services in order to support its growing customer base in Iran. The company will leverage POL to deliver marketing, sales and support CRM solutions to customers in Iran. POL provides the necessary cloud capabilities in order to meet the demands of the local market.
Customers in Iran have been able to use SarvCRM solution to meet the demand of ever changing customer needs. In addition, with the insight that has been gathered through SarvCRM, many customers in Iran, have been able to create actionable segments with the help of Sarveno Business Solution, the professional service team behind SarvCRM.
With help of POL infrastructure, SarvCRM is looking to deploy real time actionable insights to customer channels in order to provide real-time insight to customer facing agents. Such capabilities will allow organizations in Iran to provide meaningful offers to right customers. In addition with the emergence of omni-channel concept in Iran, it is becoming more imperative for SarvCRM to partner with a leading cloud service provider in Iran, which led to the decision of selecting POL as its infrastructure provider.
Comments on the news
"Over the last 2 years, we have seen a major increase in CRM application need from customers in Iran, and as such we have decided to leverage POL's cloud services to support our rapidly growing customer base in Iran. By leveraging POL cloud, we will be able to deliver the reliable, secure and trusted services of SarvCRM", said Hessam Shafie, director of sales and marketing.
"POL services are easy to use, flexible, reliable, secure, scalable, and high performance. In addition to the technology, POL provides a professional service team that partners with you and ensures that you can deliver on your cloud services objectives." Said Amir Abdollahi, director of application development. "Also, with POL cloud platform, you do not need to make large upfront investments and spend a lot of time on heavy lifting of managing that technology. Instead, you focus on your business, and let another organization to worry about the infrastructure."
"Organizations use SarvCRM to deliver on their customer needs and we are excited that SarvCRM has chosen POL as their infrastructure partner in Iran as they continue to maintain their momentum" said Farhad Eshaghi, director of POL IDC.
Furthermore, it is important to note that POL is using SarvCRM to operate their CRM activities across their B2B business lines. This has allowed to them to integrated their back office activities and also improve their cross-sell and up-sell objectives. In addition, selecting SarvCRM has allowed POL to improve on its service delivery and improve on customer engagement.