Hardware support services may be either be a reactive support, preventive-based support, or proactive support. Hardware support services are predominantly sold as maintenance contracts, which extend up to one to three-year duration. The contracts generally cover hardware replacement, hardware repair, or even mere technical assistance via phone, email, or video.

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The global hardware support services market is valued at $767 billion in 2017.
The market in the report is segmented into: computer and peripherals support services, storage & servers support services, networking support services and others.

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The USA was the largest country in the hardware support services market in 2017, accounting for more than one-fourth of the market share, followed by UK and China as the next largest countries in the market.

The top three competitors in the market made up almost 6% of the total market in 2017. HP was the largest competitor with close to 4% of the market, followed by IBM and Computer Sciences Corporation (CSC). Hewlett Packard is the largest company in the hardware support services market. The company was founded in 1939 and is headquartered in Palo Alto, USA. It is a multinational information technology company. It offers products and services such as personal computers, printers, IT infrastructure solutions, data analytics, software solutions and technology consulting.

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