Digital Transformation has become a buzzword in the insurance industry. This remains true because of ever-rising consumer expectations and the insurance sectors are lagging position in terms of embracing digital. Therefore, the digital transformation within the insurance industry is reshaping the way in which the traditional insurance companies have been doing all their processes. Digital transformation is challenging in insurance, where change must happen without interrupting the flow of daily business and customer activities.

Here’s how savvy leader, Virgil Miller, Executive Vice President, Chief Operations Officer of Aflac U.S. and President of Aflac Group is talking about digital transformation in insurance. Miller primarily focuses on leading the customer experience, which includes oversight of Aflac customer service functions like billing, policy administration, the payment of claims, etc. This gives him oversight of customer operations, technology and Transformation/Innovation. The structure and oversight of operations, IT and Transformation fosters collaboration.

Virgil Miller has been transforming processes and spearheading technology excellence with a customer focus since the early 90s.

Read on to learn about:
• How Virgil transformed Aflac's approach to technology excellence through agility
• What the perspective of digital transformation is from the executive-level
• Why failures can be as vital as successes when embarking on a transformation journey

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https://www.plantautomation-technology.com/event/texweek-2018