Correcting your data
You can request that we modify any data which is erroneous or incomplete. This is of course without a fee.
If we have shared the data with anyone else, we will inform them about the modification wherever possible. We aim to deal with requests for modification within 3 weeks; nevertheless, it might take us up to 3 months if your request is complex.
If we cannot attend to your request to modify your data, we shall inform you and explain the reason for our inability to modify the data.
The right to be forgotten
This is not an unfettered right, but you have the right to have your data expunged, free of charge, in certain circumstances.
You can request your data to be expunged where:
it is no longer necessary for the purpose for which it was originally collected or processed;
we are processing your data based on your approval, and you withdraw that approval;
you object to the processing and we do not have an overriding legitimate interest for continuing;
your data has been illicitly processed;
your data must be expunged to comply with a legal obligation;
If we have shared your data with third parties, we will tell them about the expurgation of your data except if it is impossible.
Restricting the processing of your data
You can ask us to limit the processing of your personal data in some circumstances. This would be done without charge. Again, this is not an unfettered right. If processing is limited, we can store the data and retain enough information to make sure the limitation is respected, but we cannot further process your data.
Objecting to the processing of your data
Objecting to the processing of your data is without charge. Again, it is not an unfettered right, but you can object to our processing of your data where it is:
based on the genuine interests ground; or
for the purposes of scientific/historical research and statistics.
We will stop processing your personal data unless we have compelling valid grounds for the processing which supersede your interests and rights, or except we are processing the data for the establishment, exercise or defense of legal claims.
You can require us to stop using your data for direct marketing purposes. We will stop as soon as we receive your request. There are no exemptions or reasons for us to refuse.
This allows you to obtain and reuse your personal data for your own purposes across different services. It applies where the following conditions are met:
provided the personal data to us yourself;
we are processing the data either based on your consent or because it is necessary for the performance of a contract; and
the processing is carried out by automated means.
We will provide your data without charge in an organized, commonly used and machine-readable form. We aim to provide your data within 4 weeks of receiving your request except it is particularly complex or you have made several appeals, in which case we aim to respond within 3 months. Where we cannot provide the data within the 4 weeks stated above, we shall inform you.
Automated decision making and profiling
You have the right not to be informed of a decision which is based on automated processing and which produces a legal (or similarly significant) effect on you.We will notify you about any automated decision making that affects you. You have the right to:
request human intervention;
express your point of view;
ask for the decision to be explained; and
challenge the decision.
These rights are not unfettered. They do not apply if the decision is:
necessary for us to enter into or perform a contract with you;
authorized by law or legal authorities (e.g. for fraud prevention); or
based on your explicit consent.
Third Part Access to Data
CultraL uses a variety of third-party service providers to help us provide services related to the CultraL Platform. These third-party services have limited access and only use the information for the specific service, including to, validate proof of identity, perform background checks, conduct market, advertisement and related promotional activities.
How Long Do We Keep Your Information?
We keep your information as required by applicable laws or regulations and/or in accordance with our in-house policies and procedures for purposes of prevention of sham activities, illicit practices, risk management and security. CultraL will occasionally evaluate the necessity of retention of your data.
Governing Law & Jurisdiction
This Policy shall be governed by and interpreted in accordance with the laws of Ontario, Canada and any conflict hereunder shall be heard in the courts of Ontario, Canada.
Questions or Concerns
Do you have any questions? Are you concerned about our use of your information? Please contact us if you have any questions or concerns by sending us an email, [email protected]
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