A financial service operator’s optimal goal is to leverage with technology and resources to captivate efficiency and win customer trust. Developing a world class operational excellence framework that supports the business must remain a top priority for the banking and financial services industry.
Banks and financial institutions are on a continuous drive to change and improve their operating models and cultivate competitive advantage, efficiency and desirable customer experience.
African financial sector is striving hard to improve their business turnaround. Industry experts are in a continuous search for strategies and tool sets to analyse customers, transform and improve processes, managing change, enhance people performance and productivity, expanding footprints and above all being able deliver a lot more for less through technology and minimized costs.We are what we repeatedly do, therefore Excellence is not an act but a habit”, thus the vision is not only restricted to a change in work process, organizational structure and workforce but to imbibe a change in organizational culture and behavior.