Multi-Vendor Support Services Market Highlights

Globally, the multi-vendor support services market is expected to grow from USD 52.34 billion in 2018 to USD 62.57 billion by 2023, at a CAGR of 3.6% during the forecast period, 2018–2013. Globally, the multi-vendor support services market is expected to have moderate growth over the forecast period. Fast development in the ICT industry and increasing need for support and maintenance services to keep business operations running 24/7 are the major driving factors for the market. However, stiff competition due to the presence of large number of service providers and security and privacy concerns act as major restraining factors for the growth of the multi-vendor support services market.

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In this study, the multi-vendor support services market is segmented based on service type, business application, organization size, industry vertical, and regions/country. By service type, the market is segmented into hardware and software. By business application, the market is segmented into sales and marketing, financial and accounting, supply chain management, human resource, IT operations, production, and others. By organization size, the market is segmented into large enterprises and Small and Medium-sized Enterprises (SMEs).

On the basis of industry vertical, the market is segmented into Banking, Financial Services, and Insurance (BFSI), government and defense, retail and consumer goods, healthcare and life sciences, telecom and IT, manufacturing, travel and logistics, energy and utilities, media and entertainment, and others. Finally, the regions covered in this study are North America, Europe, Asia-Pacific, and the rest of the world. North America is further segmented into the US, Canada, and Mexico; Europe into Germany, France, the UK, and the rest of Europe; and Asia-Pacific into China, India, Japan, and the rest of Asia-Pacific.

Multi-Vendor Support Services Market Key Players:

The prominent players in global multi-vendor support services market are IBM (US), HP (US), Dell (US), Microsoft (US), Fujitsu (Japan), NEC (Japan), Hitachi (Japan), Lenovo (Hong Kong), NetApp (US), and Abtech Technologies (US).

Multi-Vendor Support Services Market Segmentation.

The global multi-vendor support services market is segmented into service type, business application, organization size, industry vertical, and regions/country.

By service type, the market is segmented into hardware and software.

By business application, the market is segmented into sales and marketing, financial and accounting, supply chain management, human resource, IT operations, production, and others.

By organization size, the market is segmented into large enterprises and Small and Medium-sized Enterprises (SMEs).

By industry vertical, the market is segmented into Banking, Financial Services, and Insurance (BFSI), government and defense, retail and consumer goods, healthcare and life sciences, telecom and IT, manufacturing, travel and logistics, energy and utilities, media and entertainment, and others.

By region, the market is segmented into North America, Europe, Asia-Pacific, and rest of the world.

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Multi-Vendor Support Services Market Regional Analysis

The global market for global multi-vendor support services is estimated to grow at a moderate rate during the forecast period from 2018 to 2023. The geographical analysis of the market is studied for North America, Europe, Asia-Pacific, and the rest of the world.

North America is presumed to have moderate growth in the multi-vendor support services market. The US and Canada are the leading countries in the region. The growth is attributed to need for deployment of advanced and innovative software and hardware systems in enterprises for smooth functioning of various business processes. Asia Pacific is also anticipated to be the fastest growing region in the multi-vendor support services market over the forecast period. India, Japan, South Korea, and China are the leading countries in the multi-vendor support services market. Increasing digitalization in the region is the key driving factor for the growth of the market in the APAC region.

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