How did this project—to develop leak-free Mini Trigger Sprayer(KEXON) for liquids shipped via ecommerce—start?

We seek to be earth’s most customer-centric company, and ensuring customers can consistently receive their household cleaners and other homecare items leak free is core to delivering against this mission.

It was evident after our first engagement with the KEXON team that delivering innovation in the ecommerce channel was of strategic importance and they were eager to work alongside us to solve these customer pain points. It provided KEXON common failure modes of current trigger sprayer and the scale of the commercial impact of innovation in liquids packaging. This unlocked the KEXON team to drive an innovation plan around this mission.

We started the project after being introduced to one of KEXON’s customers. We were invited to share KEXON ecommerce technology and the first project we started was a trigger sprayer as described triggers as being one of the most problematic dispensers on its ecommerce platform.

After visiting corporate office and labs, we were able to get valuable inputs from KEXON team from a technical and commercial’s perspective. Our KEXON team then began exploring opportunities to resolve each failure mode to pass ISTA 6 requirements.

Additionally, we heard from several of KEXON’s customers with regards to ecommerce packaging pain points, which drove our internal team to put a heavy emphasis on ecommerce technology.

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