Bell Integration Expands On Their Application Support Service
What to expect when you deal with a leader in the field
The trusted team at Bell Integration has built themselves a global reputation as a leader in the IT industry as they offer support in a range of services, catering for a wide selection of needs. One of these needs is to take care of your applications. But what many might be wondering is what does this service entail. As director of strategy and innovations at their CTO office, Eugene O’Sullivan offered some insight into the process.
“The comprehensive service we offer starts with a thorough assessment service. During this stage, we will analyse the existing systems to see what areas in your set structure lean themselves to be open for greater efficiency. This process entails a complete review of all applications and we look at your problem logs and see what are the incident patterns your business experience. This will shed some light on what areas are in the most urgent need of change,” O’Sullivan states.
He then shares that their team then consider service sizing and will draft a clear scope of services required. It will entail tracking the service metrics and they will do so regularly. Their team ensures that your team becomes familiar with all needed applications and through workshops and other relevant forms of training, they can provide your employees with all the information they need to operate on these applications with success and efficiency.
Once all the service changes and the new applications are live, they deliver upon all the requirements as per your service level agreement. Yet, they will never just let you or your team continue blindly as they have a trusted support service in place. “We are very proud of our application support service team. They truly understand the needs of our clients and always shows urgency in all they do. It is just one of the many ways how we continue to show our clients what an important position they fulfil in our company,” O’Sullivan states.
He then expands on the support services which their team is highly proficient in addressing. The list includes server image management, legacy applications, support and the needed troubleshooting to resolve concerns speedily and software and operating system testing and even patching. While all the stages in the process are vital, it is through the outstanding support systems that they truly sustain customer satisfaction. This is of course one of the many reasons why the name Bell Integration is such a reputed name globally.
About Us
The core of our business is to offer outstanding IT services and consultancy to help our clients to overcome the obstacles in their way to success. But we also offer more, we are a company where our staff is both pushed and supported to achieve their highest levels of success, a place where we value our staff and appreciate their contribution in steering our team to grow and excel. Throughout, our values guide us forward. Values such as honesty, integrity, transparency and being always agile and responsive. Visit our website at http://www.bell-integration.com/or contact us directly and explore how our team can help you to achieve greater success.