[b][Lenexa, 11/25/2017][/b] – The Friedman Group provides online retail training courses to anyone from single stores to global chains. Their courses comprise of a wide range of subjects, all with the purpose of improving retail management and customer experience. For businesses that wish to get themselves back on track and back on their customers’ good graces, this is one of the best ways to do so.

[b]Courses Offered[/b]

Customer service is not a just about giving the customer what they seek. It is about the experience a customer goes through every time they walk into a store, and that is what the Friedman Group’s courses teach.

For their clients who choose to purchase their online course, they will be able to access it through any device, and will also get 24/7 access to on-demand sales and management training courses, some of which include:

• Sales associate training courses – This course has been proven to lower employee turnover, and has cut the cost and time of training new salespersons.
• Management and operations training courses – For a business to run smoothly, qualified managers are needed to lead the staff correctly and efficiently. The Friedman Group’s managerial training courses can impart the necessary leadership skills.
• Store meeting series – An add-on source developed by the Group, it is a collection of video presentations that help enhance customer satisfaction by improving the salesperson’s selling behavior.

[b]About the Friedman Group[/b]

The Friedman Group was founded by Harry J. Friedman using his decades-long experience in the world of retail training. Using his knowledge and experience, he created the Friedman Group to teach others what he knows and to change the way retail training is done. They value customer interaction, and it is their goal to impart that sense of achievement in proper customer care to everyone in the retail industry.

For further information, visit https://www.thefriedmangroup.com.